USING INSTVIDEO

Terms of service.

Pre-launch policy draft. Final policy review is required before paid launch.

These terms explain the video service, purchases and your responsibilities. Read them together with our Privacy notice and Refund policy.

What the service does

InstVIdeo offers selected pet video templates. You choose a template and upload one photo per pet role shown by the template. We use the selected template and your photos to request an AI-generated video, then manually review the result before making the reviewed delivery available to watch and download on this website.

A showcase example is not a promise that every photo will produce the same result. AI can change appearance, body proportions, movements, framing and scene details. Templates marked preview-only cannot be purchased for generation. Do not rely on generated videos as a factual record of real events.

Your account and photos

Use an email address you control to sign in. Keep sign-in codes private and use the same email to retrieve your credits and available videos on another device. You are responsible for the photos you submit and must have permission to use them and to send them for AI processing. Do not use the service to impersonate someone deceptively, harass people or create unlawful content.

Submitting a photo instructs us and the video-processing services described in our Privacy notice to process it for your generation request. It does not give you ownership of third-party reference footage or music, or a general licence to commercially reuse them. Check the rights relevant to how you intend to share or use a result.

Prices, credits and payment

The purchase screen shows each pack's USD price, credit amount and the current credit cost of generation before checkout. Packs are one-time purchases, not subscriptions. Unused credits do not expire. Credits become available after payment is confirmed; a checkout return page alone is not proof of payment.

Stripe processes payments. Test payments are clearly labelled, do not charge real money and provide test credits. Test credits and real-payment credits are separate. A failed or cancelled checkout does not purchase credits. Check Purchases if confirmation is delayed before trying another payment.

Generation, audio and availability

Each new AI delivery order uses the template version selected at submission. The generation credits are charged once for that delivery order. If an attempt fails or does not pass quality review, we may make further attempts within the same order at platform expense, without charging your credits again. Each order includes up to 3 generation attempts at no additional credit charge. We deliver early when a version meets our quality standard. If no version meets that standard after 3 attempts, we deliver the highest-rated usable version as “best available”, clearly marked as below our quality standard. The platform arranges included remakes after review; customers cannot initiate free remakes. If technical failures leave no deliverable video, we close the order and return its original generation credits once. When a platform reviewer rejects a candidate and attempts remain, the system queues a remake under the same delivery order. Each new candidate still requires human review. We handle any necessary remakes during our quality review; no customer action is needed. For concerns after delivery, contact support. Technical failures and uncertain upstream outcomes are investigated rather than blindly retried. Concurrency, duplicate-submission protection and checks of uncertain upstream results remain in place. A failed attempt is not the same as a finally failed delivery order. Submit once and check its status in My videos. Processing time can vary; an unresolved upstream request is not automatically treated as a failure or resubmitted.

Audio varies by template and may differ from the reference. Original music is not guaranteed. Audio restrictions can prevent generation. A necessary internal remake keeps your chosen video and audio intent. We do not silently change your choice to a silent version. If we cannot deliver the selected result, we may close the delivery order and return its original generation credits once. A silent version must be offered and selected separately.

A template may be paused while its availability, source material or output quality is reviewed. Existing task and purchase records remain available subject to the retention rules below.

Undelivered orders and cash refunds

If an undelivered order is finally closed, its original generation credits are returned to your account once. An unsuccessful internal attempt alone does not trigger this return. Refreshing or reopening the same task does not issue another credit return. This is not an automatic cash refund. Cash refund requests are manually reviewed by support; requesting one does not guarantee approval. See the Refund policy for the request process and pending refund status.

A pending or successful payment refund may reserve or withdraw related credits. If they have already been spent, generation is paused until the balance adjustment is resolved. Any newly added credits first cover that adjustment. Nothing in these terms limits statutory consumer rights you may have.

Saving and downloading

For newly reviewed delivery orders, released videos are available for 30 days after review and delivery completion. Download a copy before expiry. Photos are deleted from active storage within 24 hours after their last delivery order is released or finally closed; unused uploads are deleted within 24 hours. Processing, unresolved submissions, quality review and remakes retain required inputs. Undelivered candidates are private to administrators and retained for at most 30 days from candidate production. Orders, credit ledgers, backups and provider-held copies have separate handling described in our Privacy notice.

Questions or problems

Contact support about a purchase, missing credits, generation problem or use of your content. Include the relevant purchase or task ID when available. You can review the current terms here before placing a new order; these new delivery rules do not retroactively rewrite existing task, purchase or retention records.

Contact

Email synet_co@163.com for support. You can also copy this address into your email app.

Public merchant name: SynetAI. This is the merchant display name, not a verified legal entity name.

Legal operator identity has not yet been verified.